business studies and bodheswar

Total Quality Management: Contextualised Innovation in Service delivery of Local Government Institutions Abstract The central and state governments were made a heap of efforts for good governance and to improve the quality of service delivery to citizen in particular. The modernization of Governance Programme (MGP), Right to Information Act, Citizen Charter, Right to Service bill, Social Audit, the proposed Right to Grievance Redressal Bill etc are some among them. But the efforts for effective service delivery are not yet fruitful because of a myriad of reasons. It is the duty of each and every government to create a flawless service delivery mechanism to provide services to citizen with maximum satisfaction. TQM is an innovative tool to achieve good governance through better service delivery in LSGIs if contextualized properly. The effort made in Cheruvannur- Nallalam GP underlines the fact, through the successful implementation of this management tool, airing the suitability.

Foreign Direct Investment, Infrastructure and Decentralized Governance: Linking for the Future India Abstract There is a close link between governance, infrastructure and foreign direct investments. Infrastructure is the determinant of attracting FDIs. Structure of Governance is the catalyst for quality infrastructure development. If a governance system that is capable of creating infrastructure by following economy, efficiency and effectiveness, that itself is a panacea for economic growth.  The Kerala Model of Decentralised governance created a base through the rural connectivity and improved local resources. The funds, functions, functionaries and freedom to LSGIs through the 73 rd CAA and subsequent Conformity Act by the Kerala state strengthened the Decentralised governance system and there by base infrastructure. Now it is the role of state and central government to concentrate more on high quality infrastructure and strengthening the other states also in the way c